Customer Support

BEUMER Group
Conveying, loading, palletising, packaging, sortation and distribution – BEUMER Group is a leader in the engineering and manufacturing of high-tech intralogistic systems for global markets. Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporates a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge. We fully support these high standards through a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.

Do you want to join a company in rapid growth as a Spare Parts Coordinator within our customer support department working closely with customers and supply chain?

Reporting to our Spare Parts Manager, you will be responsible for all spare parts support in the UK, where you will be liaising with our customers regarding prices, lead times and deliveries. The ideal candidate for the role will have strong customer service skills, a possible background in sales and aptitude in Microsoft Office Excel.

Your tasks as a Spare Parts Coordinator will include:

• Preparing quotations for all Spare Parts enquiries
• Entering all quotations and orders on SAP systems
• Assisting and directing customers to the relevant Department, in relation to identifying Spare Parts
• Customer liaising for pricing, lead time and deliveries
• Manufacture liaising with our Centre of Competence (CoC)– Head offices for production and delivery schedules
• Ensuring all orders are raised to manufacture with our Centre of Competence (CoC) – Head offices in a timely manner
• Dialogue with engineering and on-site contacts
• Approving and processing all supplier's invoices and instruct Finance
• Liaising with Finance to ensure all orders can be processed and invoiced in a timely manner
• Processing orders and shipping invoice paperwork
• Resolving transports and deliveries issues.
• Updating the WIP and closed order finalisation

Some benefits we have to offer include:

• Smart remote working (3 days a week on site at our new office based in Ashby-de-la-Zouch with 2 days working remotely)
• Pension
• 25 days holiday plus bank holidays
• Sick Pay
• Enhanced paternity/maternity pay
• Free onsite parking
• Annual Personal Development Plan
• Health and Wellbeing benefits

Preferably you have experience from a similar role and are used to working in a customer-focused environment. A solid understanding of the full circle of spare parts is not essential as full training and support will be provided to ensure you are comfortably able to fulfil the role.

We don´t expect you to tick all the boxes as long as you have the attitude and motivation to join and to help us continue delivering top customer support.