Project Estimator, Customer Support

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

The Project Estimator provides technical support and expertise to Customer Support ("CS") Sales. Objectives include Investigating customer issues, developing technical solutions, and creating estimates and proposals for all sales phases. Additional responsibilities include planning, managing, and executing estimates for CS upgrade and modernization projects, ranging from software and hardware upgrades to major system modifications. The Project Estimator collaborates with technical groups to develop scopes of work and estimates to address customer needs.

Key Responsibilities:

• Communication and review with CS sales personnel of customer requirements.
• Gathering and analyzing data and requirements, investigating solutions path and define which internal and external technical groups are required.
• Continual and consistent communication to sales and possibility customers as to status and the follow up of questions. 
• Review and develop SOW, estimating and proposal requirements with internal and external technical groups.
• Generation and review of estimation and technical writing of proposals and descriptions.
• Develop tools and aids to enhance the process.
• Attend conference calls and on-site meetings with clients as necessary.
• Participate in transitioning a proposal to an order and assist in project kick off and handover for execution. Develop and maintain close relations with the CoC's technical resources to effectively execute projects.
• Lead and participate in internal and Customer meetings to coordinate activities and schedules.
• Participate in the sales and estimation process, including Customer meetings and presentations.
• Participate in additional technical training to be a subject matter expert on systems.
• Selection and management of Technical Partner vendors.
• Create and conduct proposal presentations and RFP responses.

Qualifications:

• 5-10 years of field expertise with material handling/sortation systems.
• Advanced education and exposure to mechanical or electrical engineering aspects of systems.
• Practical hands-on experience dealing with external clients.
• High degree of computer literacy, including use of various software tools; experience in MS Word, Power Point, Excel, email / familiarity with standard Windows applications.
• Strong mathematical, analytical, reporting, and problem-solving skills
• Excellence in time management; attention to detail and the ability to learn quickly.
• Excellence in communication (both verbal and written).
• Professional, positive, and energetic attitude.
• Excellent listening skills resulting in a high level of customer satisfaction. Must be able to identify for opportunities, as well as potential technical hurdles.

BEUMER is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status or any other status protected under local, state or federal laws.