IT Support Specialist

Conveying, loading, palletising, packaging, sortation and distribution – BEUMER Group is a leader in the engineering and manufacturing of high-tech intralogistic systems for global markets. Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporates a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge. We fully support these high standards through a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.

应届生可投，工作地点可以上海或太仓。
Job Responsibility 工作职责：
1. Monitor the company network, including networking configuration, upgrades, replacement and troubleshooting.
监控公司网络情况，包括网路配置，升级，更新以及故障排除。
2. Provide support for local end users, including but not limited to client support, telephone, OS and software/application, Citrix, hardware troubleshooting like printers/scanners, cabling etc.
为本地终端用户提供IT技术支持 ，包括但不限于客户端支持，电话跳线，操作系统和软件，Citrix技术，硬件排错如打印机/扫描仪，网络跳线等。
3. Provide support to workshop clients, including industrial computers on productive equipment, troubleshooting.
为车间的客户端提供支持，包括工业设备上的工控机的维护与排错等。
4. Provide training to end users on company computer policies/procedures and software usage
培训终端用户对于公司电脑政策/规章以及软件的运用。
5. Monitoring Incident Queue in global IT service Desk, proceed or forward to global corresponding 2nd level team.
在集团内部IT 服务平台中监控IT 报障队列，着手处理或将无法处理的故障转交至集团内对应的专业处理团队。
6. Provide remote support for end users in other group companies in Region Asia when IT incidents occur.
为亚洲区域的其他集团公司的用户提供远程支持。
7. Finish other tasks relevant to this position or arranged by IT manager; cooperate closely with all departments to achieve the company target
完成该职位相关或领导安排的其他工作; 与其他部门紧密合作以达到公司的目标。 

Job Requirements岗位要求:
1. Bachelor's degree or above, major in computer and science. 
本科以上学历，计算机相关专业。
2. Fluent English in both oral and written is plus
流利的英语口语及书面写作者优先。 
3. Knowledge of IT activities, including Microsoft Windows Operating Systems, networking etc.
在IT各项活动领域具有足够的知识储备，包括微软Windows操作系统和网络部署等。
4. Basic knowledge of Virtual Technology
对于虚拟桌面等有基础知识。
5. Excellence in handling multiple tasks and work well under pressure; sense of both urgency and thoroughness
擅长于处理多个任务以及能在压力下工作，具有紧迫感和完成性。
6. Strong interpersonal skill and the ability to work effectively with different level of system users
良好的人际关系能力以及能为不同职级的系统用户下高效完成工作。 
7. Professional, positive, and energetic attitude
专业，积极主动以及热忱的工作态度。 
8. Teamwork spirit. 
拥有团队合作精神。 
 

Career Path 职业发展:
We have dual-track career path for employees, which are Subject Matter Expert (SME) path and Leadership Management path. To inspire the employees' growth together with BEUMER, we customize individual development plans for our employees and provide a diverse range of training courses.
As IT Support Specialist, based on your passion for IT technology, cross-cultural communication and teamwork abilities, and your expectation, we provide multiple career paths such as System Engineer, IT Project Manager, Global IT Operation Engineer, Region Asia IT Leader, Global IT Technology Team Leader etc.
我们会提供技术专家和团队管理者两条职业发展道路。我们为员工定制个人发展计划、提供丰富且多样的培训课程，旨在鼓励员工和伯曼集团共同成长与发展。
作为IT支持专员，根据您对IT技术本身的热衷程度、跨文化沟通和团队合作的能力等，结合您本人的发展意愿，集团提供 系统工程师、IT项目经理、集团IT运维工程师、亚太IT负责人、集团IT技术团队负责人等多条职业成长道路。