Remote Assistance
We, as a machine manufacturer and service provider, have developed solutions to remotely support our customers' ongoing activities such as reconstruction, maintenance and servicing.
Virtual support via video
Remote virtual support from the FAM-specialists makes a significant contribution to increasing the availability of machines and plants. In addition, long travel and waiting times are avoided. Our partners on site can be supported via video either from the headquarter in Magdeburg or from our bases worldwide. For example, by disassembly of critical plant components.
Our Range of Services
The spectrum of our remote maintenance solutions and possibilities is very wide. We offer our valuable experience in
- virtual inspections
- support of repair measures
- troubleshooting
- video support
- trainings
by means of almost all common communication solutions.
Your Benefits
Your Partner of Choice
Proactive Customer Support for your industry
Our support goes beyond the standard — it’s a partnership built to last. Backed by a worldwide network of regional service centers, we are with you throughout the entire lifecycle of your systems and assets, understanding your unique needs to ensure maximum reliability and efficiency.
We are working 24/7 to be your Partner of Choice.
Our digital products and services
Smart Bulk Material Handling
Remote Solutions
Digital Engineering
Contact us to convert your requirements into an exactly fitting solution for your projects, machines and plants.
As one of the leading suppliers, FAM Minerals & Mining GmbH offers machines along the complete transport chain for bulk materials.
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