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Remote Assistance

We, as a machine manufacturer and service provider, have developed solutions to remotely support our customers' ongoing activities such as reconstruction, maintenance and servicing.

Virtual support via video

Remote virtual support from the FAM-specialists makes a significant contribution to increasing the availability of machines and plants. In addition, long travel and waiting times are avoided. Our partners on site can be supported via video either from the headquarter in Magdeburg or from our bases worldwide. For example, by disassembly of critical plant components.

Our Range of Services

The spectrum of our remote maintenance solutions and possibilities is very wide. We offer our valuable experience in

virtual inspections
support of repair measures
troubleshooting
video support
trainings

by means of almost all common communication solutions.

Your Benefits

direct integration / collaboration of the required product or system specialists
"over-the-shoulder support" to identify and avoid potential hurdles at an early stage
better communication and thus better understanding of service processes between customer
cost savings through accelerated service procedures and thus more efficient working methods

Your Partner of Choice

Customer Support Services - BEUMER Group

Proactive Customer Support for your industry

Our support goes beyond the standard — it’s a partnership built to last. Backed by a worldwide network of regional service centers, we are with you throughout the entire lifecycle of your systems and assets, understanding your unique needs to ensure maximum reliability and efficiency.

We are working 24/7 to be your Partner of Choice.

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Our digital products and services

Smart Bulk Material Handling
Remote Solutions
Digital Engineering

As one of the leading suppliers, FAM Minerals & Mining GmbH offers machines along the complete transport chain for bulk materials.

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