Senior IT Support Specialist

Conveying, loading, palletising, packaging, sortation and distribution – BEUMER Group is a leader in the engineering and manufacturing of high-tech intralogistic systems for global markets. Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporates a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge. We fully support these high standards through a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.

Job Description：
A. Support local IT Helpdesk: 
1. Provide 1st level technical support for local employees in China. Respond to and resolve a wide range of IT - related issues, including but not limited to software installation, hardware troubleshooting, network connectivity problems, and email - related issues. 
2. Work in global ticket system, ensuring that all requests from local user are logged, tracked, and resolved in a timely manner. Monitor and report on service desk performance metrics, such as average response time and resolution time. 
3. Train and mentor junior IT engineers to enhance their technical skills and customer service capabilities.

B. Local IT Technology and Operation: 
1. Design, implement, and maintain the local IT technology infrastructure, including servers, desktops, laptops, printers, and network devices. Ensure the stability, security, and performance of the local IT environment. 
2. Develop and enforce local IT policies and procedures, such as data backup and recovery, security access control. 
3. Coordinate with global IT teams for software upgrades, system patches, and new technology implementations. Ensure that local systems are in compliance with global IT standards. 
4. Conduct regular IT asset management, including inventory control and disposal of IT equipment. 

C. Cluster Asia Region IT Interface: 
1. As the role progresses, take on more leadership responsibilities within the Asia Region IT team and global IT team. Plan, organize, and lead IT projects and initiatives in the region. 
2. Serve as the primary point of contact between region and global IT teams. Facilitate communication, ensuring that global IT strategies and requirements are effectively communicated and implemented locally, and that local IT issues and feedback are promptly reported to the global team. 

Job Requirements: 
1. Bachelor's degree in computer science, Information Technology, or a related field. A master's degree is a plus. 
2. Minimum of 8 years of experience in IT support, infrastructure management, or a related role. Experience in a multinational company environment is highly preferred.
3. Fluent English in both oral and written. 
4. Great knowledge of Microsoft O365, Windows Server, Azure Cloud, Active Directory, DNS, DHCP, Group Policies and basic knowledge of network infrastructure.  
5. Be familiar with Virtual Technology.
6. Sufficient knowledge of IT activities, including Microsoft Windows Operating Systems, networking etc. 
7. Excellent communication skills, both written and verbal.
8. Excellence in handling multiple tasks and work well under pressure. Sense of both urgency and thoroughness. 
9. Professional, positive, and energetic attitude.

Career Path 职业发展:
We have dual-track career path for employees, which are Subject Matter Expert (SME) path and Leadership Management path. To inspire the employees' growth together with BEUMER, we customize individual development plans for our employees and provide a diverse range of training courses.
As IT Support Specialist, based on your passion for IT technology, cross-cultural communication and teamwork abilities, and your expectation, we provide multiple career paths such as System Engineer, IT Project Manager, Global IT Operation Engineer, Region Asia IT Leader, Global IT Technology Team Leader etc.
我们会提供技术专家和团队管理者两条职业发展道路。我们为员工定制个人发展计划、提供丰富且多样的培训课程，旨在鼓励员工和伯曼集团共同成长与发展。
作为IT支持专员，根据您对IT技术本身的热衷程度、跨文化沟通和团队合作的能力等，结合您本人的发展意愿，集团提供 系统工程师、IT项目经理、集团IT运维工程师、亚太IT负责人、集团IT技术团队负责人等多条职业成长道路。