Why
To ensure that commissioning work can be carried out more quickly and without long travel times in the future, we have developed the BEUMER Smart Glasses: initially for customer service in the event of minor faults, but now also for use during commissioning. The BEUMER Smart Glasses enable live contact with our commissioning engineers who will give you concrete instructions and accompany you through commissioning. We are ‚always on site‘ for you.
How
Our BEUMER Smart Glasses facilitate customer support and enable commissioning by providing visual support at any location. Since our commissioning team is transmitted the same image in parallel that your team sees on site, the right actions to solve the problem can be guided directly. Commissioning then takes place step by step: Put on your glasses and start the BEUMER Support app via voice command. After you have entered your access code, the audio and video connection is established. We are always at your side to help you with any problem, fast and efficiently. Our experts give concrete instructions and are available to answer your questions.
What
BEUMER Smart Glasses are the solution not only for modern customer support. If certain conditions are met at the customer‘s premises, commissioning can be carried out by means of the audiovisual connection using BEUMER Smart Glasses at any time. Talk to our Customer Support and take advantage of the various possibilities we can offer you.
